Redcar/Cleveland Landlords Charter Scheme

Redcar and Cleveland have been working in partnership with private landlords since the launch of the Landlord Charter in May 2007. The aim of the Landlord Charter is to improve housing standards and develop effective partnership working with the private rented sector.

Project summary

The scheme works in partnership with local landlords (and agents) who are members of the Council's Landlord Charter to help people secure rented accommodation within the private sector


The client must have a local connection to: Redcar & Cleveland

Client services

  • Assessment of client needs
  • Assistance with finding properties in the PRS
  • Benefit maximisation
  • Bond Guarantees
  • Cash Deposit
  • Housing Benefit assistance
  • Legal support on rights and responsibilities for tenants
  • Practical support for tenants (e.g. advice on setting up tenancy/deposit)
  • Property inspection
  • Referral to support services
  • Relevant certificates obtained before tenancy (Gas Safety Certificate etc)
  • Rent in advance
  • Tenancy support service

Assistance in acquiring of a property, maintaining a tenancy, and client support

How are referrals made?

Various - Self, website, call centre, other council departments, newsletters and word of mouth

Landlord services

  • Housing Benefit assistance
  • Mediation services
  • Ongoing tenancy support

Other information

Organisation: Redcar and Cleveland Borough Council

Project: Landlords Charter Scheme

Type of organisation: Local authority

Last updated: 07/03/2017 10:53:16

Belmont House
Rectory Lane
TS14 7FD

Opening hours

Monday: 9.00am - 4.30 pm
Tuesday: 9.00am - 4.30 pm
Wednesday: 9.00am - 4.30 pm
Thursday: 9.00am - 4.30 pm
Friday: 9.00am - 4.30 pm

Office hours

9:00am - 5:00pm